Our honey pot is full — Teddy’s currently at capacity for business clients.
But don’t let that stop you – leave us a message through the contact us page
and we’ll reach out as soon as Teddy has room to take on new business clients.
Managed IT for Small & Medium Businesses
Teddy’s business support starts at just £20 per user per month giving you a fully managed IT environment during business hours, with unlimited remote support, Microsoft 365 management, and proactive care built in.
But every business is different, so we keep things flexible. You can add extra services based on your needs, without paying for things you don’t use.
What’s Included
Teddy becomes your dedicated IT partner, offering calm, reliable support that keeps your business running smoothly.
This isn’t break‑fix – it’s proactive, fully managed care.
Remote Support
Your team can call on Teddy as often as they need, no growls, no limits. Whether it’s a small hiccup or a bigger bear‑sized issue, Teddy calmly guides everyone back on track.
On‑Site Visits When Needed
When a problem needs more than a quick paw‑wave, Teddy comes to your workplace to sort things out in person, ensuring nothing claws into your productivity.
Proactive Monitoring
Teddy keeps a watchful eye on your systems, sniffing out early warning signs and fixing issues before they turn into full‑blown IT mishap.
Patch Management & Updates
Your devices stay secure and up to date with regular background updates - no need to poke the bear. Everything stays smooth, safe, and stable.
User Onboarding & Offboarding
New starters get a warm welcome with everything set up properly, while leavers are securely offboarded so no loose ends linger in the den.
Quarterly Business Review
Every quarter, Teddy sits down with you to review your IT environment, highlight improvements, and plan ahead - keeping your business future‑proof.
Bear-On Extras...
Every business has different needs, so Teddy offers optional add‑ons you can mix and match to create the perfect IT environment.
These extras give your team even more protection, reliability, and room to grow without forcing you into a one‑size‑fits‑all bundle.
Antivirus & Endpoint Protection
Enterprise-grade security that sniffs out threats, blocks suspicious activity, and keeps your devices safe from digital nasties - all managed by Teddy behind the scenes.
Cloud Backup & Disaster Recovery
Your data’s tucked safely away in the cloud, with automatic backups and recovery options ready if anything goes sideways. No panic, no downtime - just peace of mind.
Device Lifecycle Management
Teddy sources business-grade laptops, desktops, and accessories, configures them before delivery, and tracks warranties and replacements. No claws, no chaos - just ready-to-roll tech.
Internet & Networking Services
From broadband to Wi‑Fi and managed networks, Teddy keeps your business connected with fast, stable, bear‑proof infrastructure that scales as you grow.
Telephony & Cloud Phone Systems
Modern cloud phone systems with call routing, voicemail, softphones, and more - giving your team crisp, reliable communication without the growls and crackles of outdated setups.
Business Email (Microsoft 365)
Professional, secure email for your whole team, fully managed by Teddy. From setting up new mailboxes to keeping everything protected and running smoothly,
Service Levels & Reporting
Teddy doesn’t just promise dependable IT support – he backs it up with clear SLAs and transparent reporting your business can truly rely on. It’s accountability you can measure, and service you can bear‑ly fault.
Fast, Predictable Response Times
When something goes wrong, Teddy moves quickly. Every ticket is logged, prioritised, and responded to within agreed timeframes – no silence, no chasing, no uncertainty.
- Critical Issues: Response within 1 hour
- High Priority: Response within 2 hours
- Standard Issues: Response within 4 hours
- General Requests: Same business day
These aren’t “best efforts” – they’re commitments your business can depend on.
Monthly Reporting With Real Insight
Teddy gives you clear, meaningful reports that show exactly how your IT is performing – no fluff, no filler, just the facts. Each month, you’ll receive:
- Ticket volumes and categories
- Response & resolution times vs SLA
- Recurring issues and root‑cause analysis
- Security alerts
It’s full visibility, without the headache.
Projects & Planned Improvements
Teddy doesn’t just keep your systems running – he helps your business move forward. From small upgrades to full infrastructure changes, Teddy delivers well‑planned, well‑managed IT projects that keep disruption low and results high.
Common Projects Teddy Can Deliver
- Device refreshes and hardware upgrades
- Microsoft 365 migrations
- Network improvements and Wi‑Fi optimisation
- Server replacements or cloud transitions
- Security enhancements and compliance updates
- New‑starter onboarding at scale
Planned Work, Zero Surprises
Teddy schedules project work around your business, not the other way around. You get clear timelines, minimal downtime, and updates at every stage – no growls, no chaos.
Post‑Project Reporting
Once the work is complete, Teddy provides a simple summary of what was delivered, why it matters, and any next steps to keep your systems in great shape. It’s project work you can bear to rely on.
Why Choose Teddy?
Business IT shouldn’t feel overwhelming – it should feel like a steady, Friendly Bear keeping your systems running smoothly. Teddy brings Calm, Clarity, and real Technical Expertise to every interaction, turning even the most stressful IT issues into something simple and manageable.
You get Practical Solutions and Straightforward Advice, never unnecessary upsells. Teddy focuses on what your business genuinely needs, keeping your Team, Productivity, and Budget at the centre of every recommendation.
Local, reliable, and genuinely invested in your success, Teddy handles every outage, slowdown, and system hiccup with Soft‑Paw Attention and a calm, reassuring approach. It’s business IT support with Heart — and just a little fluff.
We’ve worked with other MSPs before, but Teddy’s approach is different. Friendly, proactive, and genuinely invested in our business. The SLAs are solid, and the communication is always clear. Highly recommend.
Teddy helped us migrate to Microsoft 365 with zero disruption. The planning was meticulous, and the team felt supported every step of the way. Teddy Tech Support is reliable, committed and brilliant.
From onboarding new staff to handling network upgrades, Teddy’s been brilliant. Calm, reliable, and always one step ahead. The SLAs are real - not just promises. We trust Teddy with our tech.
Teddy’s support has been a game-changer for our team. Issues are resolved quickly, and the monthly reports give us real insight into what’s working and what needs attention. It’s IT with heart - and a little fluff.