Teddy Tech Support
Privacy Policy

Teddy Tech Support (“we”, “us”, “our”) is the trading name of sole trader Dale Barden, operating in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in line with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Who We Are
Teddy Tech Support
Trading name of: Dale Barden (sole trader)
Location: St Leonards‑on‑Sea, East Sussex, United Kingdom
Contact: info@teddytechsupport.co.uk

We act as the Data Controller for the personal data we collect.

2. What Personal Data We Collect
We may collect the following types of data:

2.1 Information you provide directly

    • Name
    • Email address
    • Phone number
    • Postal address
    • Business details (if applicable)
    • Device information you share during support
    • Login details you explicitly provide for troubleshooting (never stored unless required and agreed)

2.2 Information collected automatically

When you visit our website, we may collect:

    • IP address
    • Browser type
    • Device type
    • Pages visited
    • Basic analytics data

2.3 Information collected during support

    • System logs
    • Error messages
    • Diagnostic information
    • Backup status (if applicable)

We only collect what is necessary to deliver our services.

3. How We Use Your Data

We use your data to:

  • Provide IT support and managed services
  • Respond to enquiries
  • Manage appointments and service requests
  • Process payments and invoices
  • Maintain service records
  • Improve our website and services
  • Meet legal and accounting obligations

We do not sell or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver the services you request
  • Legitimate interest – to improve services and maintain security
  • Consent – for optional communications
  • Legal obligation – for accounting, tax, and regulatory requirements

5. How We Store and Protect Your Data
We take data security seriously. Measures include:

  • Encrypted devices
  • Secure password management
  • Limited access to sensitive information
  • Secure cloud storage where required
  • Regular security updates

We only keep data for as long as necessary for service delivery, legal compliance, or accounting purposes.

6. Sharing Your Data
We may share your data with trusted third parties only when necessary, such as:

  • Cloud service providers
  • Software vendors
  • Payment processors
  • Hardware suppliers
  • Accountants

These providers must comply with GDPR and cannot use your data for their own purposes.

We never sell your data.

7. Backups & Client Responsibility
If you use backup services:

  • You are responsible for ensuring backups run correctly
  • You are responsible for verifying backup integrity
  • We accept no liability for data loss

This mirrors the Terms & Conditions.

8. Your Rights Under GDPR
You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where legally allowed)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: info@teddytechsupport.co.uk

9. Cookies & Website Tracking
Our website may use cookies for:

  • Basic analytics
  • Site functionality
  • Security

You can disable cookies in your browser settings.

10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Children’s Data
We do not knowingly collect data from children under 16. If you believe we have done so, contact us and we will delete it.

12. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.

13. Contact Us
If you have questions about this Privacy Policy or how your data is handled:

Teddy Tech Support
Trading name of Dale Barden (sole trader)
Email: info@teddytechsupport.co.uk
Location: St Leonards‑on‑Sea, East Sussex, UK

Last Updated – 09/02/2026